Family and Children’s Services Niagara is a multiservice agency offering a wide array of services to the Niagara community. From community programs such as child care, parenting centres and counselling; to services that protect children at risk of abuse and neglect, and support families in providing the best care possible for their children. We also provide foster care and adoption services.
Serving Niagara from offices in St. Catharines, Welland and Niagara Falls; we are a charitable nonprofit agency reporting to the community through a volunteer board of directors. We are mandated and funded by a variety of sources including the Ministry of Children and Youth Services and the Ministry of Community and Social Services. Serving Niagara since 1898.
Our Vision: a community where children, youth, adults and families achieve their full potential in a safe, supportive environment.
In the fall of 2011, FACS Niagara took steps to comply with the customer service standard under the Accessibility for Ontarians with
Disabilities Act, 2005 (the AODA); this standard applies to FACS Niagara effective January 1, 2012.
The AODA is a framework for the province to develop specific standards of accessibility for individuals with disabilities. Standards are being
developed that will set requirements for the identification, removal, and prevention of barriers in key areas of daily living. A barrier is
anything that keeps someone with a disability from fully participating in all aspects of society because of their disability.
The AODA customer service standard requires agencies to provide services in a manner that respects the dignity and independence of people with
disabilities, and to take into account a person’s disability when communicating with that person.
FACS Niagara Accessibility Policy
As required by the AODA customer service standard, FACS Niagara has established an
Accessibility Policy which
sets out our commitment to service for people with disabilities.
The FACS Accessibility Policy applies to all programs and services of the agency including Child Welfare Services, The Family Counselling Centre,
our OEYC Program and out West Niagara Resource Consultant Program.
Accessiblility Feedback
We welcome your feedback regarding accessibility at FACS Niagara.
Click here to access the accessibility feedback form
Service disruptions affecting FACS Niagara will be listed here.
