Family and Children’s Services and the Family Counselling Centre continue to provide services during the COVID-19 pandemic. We can be reached at (905) 937-7731.

See all updates

Notice of Proposed Class Action Settlement

Please see the below short form notices regarding the proposed settlement in the class action lawsuit against the province of Ontario on behalf of the Crown Wards


Updated on February 17th, 2021

Thank You for Helping Kids — One Smile at a Time!

Tim Hortons Smile Cookies raised $29,869!

We are so excited that FACS Niagara received the proceeds from the annual Tim Hortons Smile Cookie campaign for St. Catharines & Thorold this year!
Thank you so much to the generous owners and customers of those 20 Tim Hortons restaurants who baked, decorated, sold and purchased and enjoyed Smile Cookies from September 14 to 20!

2019-20 Annual Report

Executive Director and President’s Message

With heartfelt thanks and continued commitment

As the 2019-2020 year drew to a close and we began to reflect on the past year, we were just beginning to comprehend the implications of the developing COVID-19 pandemic. As our Niagara community began to experience the impact of the health crisis, we moved quickly to adapt, in order to continue to serve our community safely and effectively. Read more…

Click Here to view the 2019-20 Annual Report
Cliquez ici pour consulter le rapport annuel 2019-2020
FACS Annual Report 2019-2020
Helping the Helpers

NEW: A counselling service for frontline and essential service workers.

Now more than ever, we need to support our essential service workers. COVID-19 is taking its toll on everyone and leaving those on the frontlines feeling exhausted and overwhelmed. Helping the Helpers is a virtual counselling service especially for essential service workers. Call the Family Counselling Centre to develop a service that best meets the needs of your organization.

Click here for more…

Helping the Helpers


Are you looking to enhance your resume, or just looking for an opportunity to give back to the community? Volunteer with Family & Children’s Services Niagara!

Volunteer Now!


Do you feel that you have something to give? Are you looking to embrace a new challenge? Do you love working with children and youth? Consider fostering.



Niagara Foundation for Family & Children’s Services supports FACS’ work by funding enrichments and enhancements for children.



Welcome to Family and Children’s Services Niagara. Proud to be a part of the Niagara community since 1898, Family and Children’s Services is among Niagara’s largest child and family serving organizations. As a multi-service organization, we offer a wide range of programs that protect children, strengthen families and help youth and adults to be the best they can be.

To protect, support and strengthen the lives of children, youth, adults and families.

A community where children, youth, adults and families achieve their full potential in a safe environment.

We are Caring
We are Respectful
We are Collaborative
We act with Integrity
We are Accountable

FACS 21st Anniversary Charity Gala
November 15th, 2019

Family and Children’s Services Niagara is committed to the care and safety of Niagara’s children, youth and families; and to continuous quality improvement. Safety. Well Being. Permanence.



Seeking counselling services or parent resources? Please visit our Family Counselling Centre or child care centres to find out what resources are available to you and your children. Many of our services are free of charge or based on income.

Concerned about a child or family in your community? Please call us if you feel that a child may be at risk for abuse or neglect. You can call FACS 24 hours a day, 7 days a week. Your call can be anonymous and you need only to share your concerns. 96% of the children we serve remain safely in the care of their parents. Our rate of admission to foster care is less than 4%.

Want to get involved? FACS Niagara welcomes the participation of the community in our mission. Be a foster parent. Adopt. Volunteer. Serve on our Board of Directors with FACS or our charitable Foundation. Make a donation, participate in an event or fundraise on our behalf.

Safe Kids. Strong Families. Youth and Adults at their Best.



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Services for French-speaking families are available through Bonjour Niagara.

A mother involved with Children’s Aid speaks about her experience.

A screener from Children’s Aid talks about her role in working with the public.