FACS Niagara Commitment to Accessibility for Ontarians with Disabilities

In the fall of 2011, FACS Niagara took steps to comply with the customer service standard under the Accessibility for Ontarians with Disabilities Act, 2005 (the AODA); this standard applies to FACS Niagara effective January 1, 2012.

The AODA is a framework for the province to develop specific standards of accessibility for individuals with disabilities. Standards are being developed that will set requirements for the identification, removal, and prevention of barriers in key areas of daily living. A barrier is anything that keeps someone with a disability from fully participating in all aspects of society because of their disability.

The AODA customer service standard requires agencies to provide services in a manner that respects the dignity and independence of people with disabilities, and to take into account a person’s disability when communicating with that person.

FACS Niagara Accessibility Policy

As required by the AODA customer service standard, FACS Niagara has established an Accessibility Policy which sets out our commitment to service for people with disabilities.

The FACS Accessibility Policy applies to all programs and services of the agency including Child Welfare Services, The Family Counselling Centre, our EarlyON Child and Family Centres and our West Niagara Resource Consultant Program.

Accessibility Feedback

We welcome your feedback regarding accessibility at FACS Niagara.

Accessibility Feedback Form

Accessibility Policy Documents